How do I contact Right Way Fitness, LLC (RWF)?

By email:
General or Wholesale information: info@RightWayFitness.com
Customer Service or Return Authorization: Customerservice@RightWayFitness.com

By Telephone:281-905-1870

By Fax: 832-426-5774

What are your business hours?

Our business hours are: 9AM - 5PM Central Time Monday - Friday
We are closed weekends and National Holidays

Where are you located?

Right Way Fitness is located in Katy, TX, a Houston suburb. Our warehouses are located in Katy, TX and Southern California. The majority of our product line comes out of our Texas warehouse, several of the larger/heavier fitness items ship from California.

Our physical address is:

Right Way Fitness, LLC
1773 Westborough Dr
Katy, TX 77449

Do you drop ship?

Yes! We are mainly a Drop Ship company. If you want to pack and ship items yourself, we are also set up to send products to you by the case.

Is there a fee for drop shipping?

See below: How much will it cost to ship my order?

Is there a start up fee to buy wholesale from RWF?

No! Right Way Fitness never charges a start up fee.

What is required to begin doing business with RWF?

Start by sending an email to:
info@rightwayfitness.com
We will email the necessary form to fill out and fax back to us. You will receive an email after your account is approved. We require basic information about your business including State resale number, Federal ID, EIN or Social Security Number, etc.

What is the warrantee on your products?

Various Warrantees are as follows: Sunny Products- There is a 90 day warrantee for factory defects. TKO - Varies, 1 Year, 2 Year and Limited Lifetime. Please email or call us prior to any item being returned for warrantee.

Does Right Way Fitness collect Sales Tax?

State law requires Right Way Fitness to collect and then pay the State of Texas 8.25% Sales Tax for those items which are shipped to a Texas address. The 8.25% Sales Tax is calculated on the wholesale price including shipping & handling charged.

Any retailer registered with the State of Texas and has a Texas Resale number on file with Right Way Fitness will pay the State directly and therefore, we will not have to collect the Sales Tax.

Please check with your State for their Sales Tax requirements.

What is your return policy?

You may return most new, unopened items within 30 days of delivery for a full refund. Shipping charges are not refundable.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit.

"New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns of an item with any indications that it has been used.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Items should be returned in their original product packaging. Returns without a Return Authorization from us will not be accepted by our warehouse.

Items that are opened or returned more than 30 days after delivery will receive a partial refund, i.e. a 25% restocking fee will be deducted from the refund. Items that are used and/or cannot be resold as NEW will receive a partial refund, i.e. a 50% to 100% restocking fee will be deducted from the refund, depending on the condition of the product.

Right Way Fitness considers you, our wholesale buyer, as our customer and any mention of refunds or restocking fees are calculated based on the wholesale price you paid to us.

Are all items returnable?

Items that are not refundable:

• Sauna Suit
• Massagers
• Waist support
• Hand Grips
• Thigh Master

Partial Refunds:

• Most items that are returned more than 30 days after delivery.
• Any item that has obvious signs of use.
• Any item not returned in the condition it was received.

Exchanges:

If you received a faulty item and need to exchange it for the same item, contact our Customer Service by email to request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

When should I expect my refund?

It takes us 3 to 5 business days to process returns once they arrive at our warehouse. We will send an email to the address on file confirming the refund.

Does RWF supply my customer with a FedEx return label?

Yes! If you would like us to email your customer a FedEx ground return label let us know and include their email address. If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to the original shipping.

When your customer receives the emailed label they will need to print it out and attach it to the box, then drop it off anywhere FedEx picks up. This should prove to be convenient and everyone can track the return.

The return mailing labels obtained from us are valid only for returns shipped within the U.S. Also note that there is an expiration of 7 calendar days on all return labels, therefore, make sure your customer uses the label before the expiration. There will be a $5.00 fee if we have to issue an additional label due to the original label expiring.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

What if my shipment is lost by the carrier?

In the unlikely event that a carrier loses your order, for your convenience RWF will send a replacement order to you your customer immediately after you notify us. We will handle all claims with the carrier. If a carrier only delivers part of your order, make sure to notify us ASAP.

What if my shipment is damaged?

Despite our best efforts, items may occasionally be damaged in transit. Carriers are responsible for damaged items and we will process the claim with the carrier. RWF must be notified within 7 days of delivery about any damaged shipments.

Is there a minimum order size?

No! You may purchase one quantity of any item in our product line for drop shipped orders. You will receive an EXCEL template required for ordering.

How can I pay for my order?

All orders are paid by Credit Card. We accept Visa, Master Card and Discover. PayPal is also available.

For Retailers who are Non U.S. and paying by PayPal, there will be a 1% additional charge to offset the additional PayPal fee charged to us for accepting funds from a Non U.S. payer.
You will be invoiced and your Credit Card on file will be processed at the end of the day.

How do I cancel an order?

Orders placed by 11AM CST, Monday – Friday, will usually ship the same day, therefore, if you need to cancel an order please call us prior to 12 noon Central time. Orders placed Friday afternoon, Saturday or Sunday, please email by Sunday evening or call us Monday morning. We will make every effort to locate the order and cancel it. In case you notify us after the item has been picked up by the carrier we may be able to make arrangements to have the order turned around and sent back to our warehouse. Any additional shipping charges will be to bill you, there is a minimum charge of $5.00 for this "turn around" service.

What carriers do you use?

We use FedEx for shipments from Texas and UPS from California. We also use US Postal Service in certain instances. Example: APO or PO Box. For items being sent to Hawaii, Alaska, Puerto Rico and the like, when it is less expensive for your customer, you may request that the item is sent USPS Priority Mail.

How much will it cost to ship my order?

Logon to www.FedEx.com , click on “ship” then “get rates and transit time” enter our zip as the “FROM” (77449) and the destination zip code, then the weight, and if the destination is a residential address, finally pull down “use an already scheduled pick up”. You will be able to see all the FedEx rates, then add $2.00 to the FedEx rate.

For items shipped from California, Logon to www.UPS.com click Shipping, then “Calculate Time & Cost”, click “Quick Time & Cost Package”, enter zip codes (Use 91031 zip code for our warehouse), click Residential (if it is a home) then enter weight, then continue, view rates then add $2.00 to the UPS rate.

We have an Excel Spread sheet with weights and some typical shipping fees and if you request we can email it to you.

Why do you add a $2.00 fee to the shipping cost?

The fee is charged in an attempt to defer some of the expenses associated with:

• Storing and maintaining inventory in our warehouses for your sales.
• Picking, Packing and Shipping your items.
• Shipping your items in brown cardboard boxes, unlike the competition.
• Printing & including your Packing Slips in the shipment.
• Preparing International Customs Invoices for your international sales.
• Filing Damaged or missing Shipment Claims with the carrier.
• Emailing return labels to your customers when needed.

We keep an ample inventory in our warehouses, saving you the expense of storage and carrying costs for stored inventory.

Unlike our competitors, we pack your order in a brown cardboard box. (only one item which we sell ships in the heavy duty display box and three items are shrink wrapped). Feedback tells us that retailers appreciate this service since the item arrives secure with very few damage claims and the customer appreciates the privacy of their delivery.

You email the Excel Spread sheet orders to us and we create the Address Label and a packing slip with your company information which we will print and insert in the box.

In the event an item arrives damaged or if the item is never received, just contact us and we will handle the claim with the carrier and ship a replacement to your customer.

If your customer needs to return an item, contact us and we are able to email a return label to your customer. See Above.

Therefore, as you can see, you are able to manage your business and we’ll do the majority of the work for you for the small fee.

Note: If you want the control of shipping your own items, we will ship Full Cases Orders to you without any fee other then the standard shipping expense.

How are my items packaged for shipment?

Unlike most of our competitors, we ship the large majority of our items in corrugated boxes for both privacy and a sturdier package. Some items are shrink wrapped.

We will also include a packing slip, printed using the information on the Excel Order form. The FedEx labels (for items shipped from our Texas warehouse) will have a Generic "Warehouse" return address.

When will my order ship?

Our Wholesale Price Sheet shows the turn around time for each item, listed under "ships in _ Biz Days" Orders must be received by 11AM Central Time (Monday-Friday)for those items listed as "1" day to ship that business day.

For items listed as "3" under "ships in _ biz days" orders received by 11 AM Central Time will ship by the third BUSINESS day. Example: Order placed Monday morning will ship by Thursday afternoon. Likewise, orders placed Thursday morning will ship by Tuesday afternoon. These examples refer only to those items listed as "3".

Will I be able to track my order?

Yes! We will include your email address in the FedEx Shipment Notifier, in which case you will receive the tracking number directly from FedEx. We also email the tracking number and shipping charge for each package to your email address on file at the end of the business day. If it helps, you may insert your customer’s email in the Order Form and they will receive the tracking number automatically. This works especially well for those doing business on eBay.

Can I pick up my order?

Customer pick-up is available at our Katy, TX facility only. (Note: not all items are available at this warehouse) Our California warehouse is not staffed for customer pick-up. For customer pick-up, orders will be available for pick-up between 10:00am and 3:00pm the next business day. Call our customer service department to arrange: 281-905-1870

Is expedited shipping available?

Yes! While FedEx Ground service is our standard shipping method, we also offer 2Day and Overnight. When using the EXCEL template for placing orders please make note of the expedited service you require.

Can I use my own carrier or my FedEx account?

RWF is not able to ship using other FedEx or UPS accounts.

What if an item is back ordered?

If we have not noted the back ordered items in a previous broadcast email and you ordered an item that just became back ordered, we will call or email you as soon as possible. You will have a choice of canceling the order or keeping it on backorder.

It is STRONGLY recommended that you "Follow" us on Twitter, since it is the easiest and fastest method to receive upto date product information. Also, monthly we publish (on Twitter) the hottest selling items for the past month.

Do you share my email address with any other companies?

Never! It is our policy that any business or personal information you convey to us will remain totally private. Other than the normal course of doing business such as Address labels and packing slips, we never share any of our retailers or their customer’s information with anyone.

For this reason we maintain a LINKS page on our site for your convenience to access any companies we use and/or recommend.